Frequently Asked Questions
Everything you need to know about our premium travel gear and leather goods.
Where are Carl Friedrik products manufactured?
Our leather goods and travel essentials are designed in London and handcrafted by highly skilled artisans in Italy and Portugal using the finest materials.
What is your shipping policy?
We offer worldwide shipping. Delivery typically takes 2-5 business days depending on your location. Free shipping is available on orders above a certain threshold.
Do you offer a warranty on your products?
Yes, we provide a lifetime warranty on all our bags and luggage, covering any functional repairs to ensure your items last a lifetime.
What is your return policy?
We offer a 100-day return policy for all unused items in their original packaging. Please note that personalized items are final sale and cannot be returned.
How should I care for my leather product?
We recommend using a high-quality leather cream every few months to maintain suppleness. Avoid prolonged exposure to direct sunlight and heavy rain.
Can I personalize my order?
Yes, we offer complimentary or paid monogramming services on many of our leather products. You can select your initials directly on the product page.